Terms & Conditions

Every Meyasa piece is made to order and enters production once an order has been successfully placed.

Our production period is approximately 7–15 days. This timeframe applies to production only and does not include shipping or delivery time.

Once an order has been placed, it cannot be cancelled or modified, including changes to the selected size, submitted measurements, or button preference.

Customers may select their standard abaya size when placing an order.

An optional measurement box is provided for customers who wish to submit their exact measurements. Where measurements are provided, the submitted measurements will take priority over the selected standard size and will be used for production.

If no measurements are submitted, the piece will be produced according to the standard size selected at checkout.

Customers are responsible for ensuring that all sizes and measurements submitted are complete and accurate. Meyasa is not responsible for fit issues resulting from incorrect measurements or sizing information provided by the customer.

Each Meyasa piece is available exclusively in the colour and design displayed on its product page. Alternative colours or design changes cannot be requested unless an option is specifically offered on the product page.

Please note that colours may appear slightly different depending on lighting, photography, and individual screen settings.

Where offered, customers may choose whether they would like their abaya with or without buttons.

The selected option is confirmed when the order is placed and cannot be changed afterward.

Due to the made-to-order nature of Meyasa pieces, all orders are final once placed.

Orders cannot be cancelled, returned, or exchanged due to change of mind, incorrect size selection, incorrect measurements submitted by the customer, colour preference, or a change in personal preference.

An exchange will be arranged where Meyasa has sent an item different from the confirmed order.

Where an item arrives with a genuine manufacturing defect or damage attributable to Meyasa, Meyasa will arrange a replacement with a new item.

These terms do not limit any consumer rights or remedies that cannot legally be excluded under applicable law.

Any incorrect, damaged, or defective item must be reported to Meyasa by email within 24 hours of delivery.

The customer must provide their order details and clear photographs showing the issue.

Where an exchange or replacement is approved, the item must remain unworn, unaltered, and in its original condition with all original tags and packaging, where applicable.

Meyasa ships internationally.

Shipping time is separate from the 7–15 day production period and will vary depending on the destination and courier.

Customers are responsible for providing complete and accurate shipping addresses, telephone numbers, and delivery information.

If incorrect or incomplete information provided by the customer results in a failed delivery or requires redelivery, any additional delivery charges will be the customer's responsibility.

Meyasa is not responsible for courier or customs delays outside its reasonable control.

Customers are responsible for following the care instructions provided with or for their Meyasa piece.

Meyasa is not responsible for damage resulting from improper washing, ironing, dry cleaning, alterations, misuse, or failure to follow the recommended care instructions.

All order-related enquiries, including reports of incorrect, damaged, or defective items, must be submitted through our official customer service email: [email protected]

Requests made through other communication channels may not be treated as official order-related correspondence.

Meyasa makes every reasonable effort to ensure that product descriptions, images, pricing, sizing, and other information displayed on the website are accurate.

Product availability is reflected on the website. Items unavailable for ordering will not be offered for purchase.

Personal information provided when placing an order will be handled in accordance with Meyasa's Privacy Policy and applicable data-protection requirements.

These Terms & Conditions are governed by the applicable laws of the United Arab Emirates, without limiting any mandatory consumer protections available under applicable law.

By completing an order with Meyasa, the customer confirms that they have reviewed their design, colour, size, measurements (if provided), button preference, shipping information, and these Terms & Conditions before completing the purchase.