✦ Help centre
Return & Exchange Policy
All sales are final. Here is what to do if you receive an incorrect or defective item.
Made to order
All MEYASA pieces are made to order. For this reason, all sales are final and we do not accept returns or exchanges.
Incorrect or defective items
If you receive an incorrect or defective item, please contact us at [email protected] so we can review the issue and arrange a replacement where applicable.
How to submit a request
To submit a request, please provide:
• Your order receipt or proof of purchase
• Your order number
• Clear photographs of the item received, showing the incorrect item or defect
Claims cannot be processed without the required proof of purchase and photographs.
Review and replacement
Once the request has been reviewed and approved, we will arrange for the correct item to be provided.
Reporting timeframe & item condition
Any incorrect, damaged, or defective item must be reported to Meyasa by email within 24 hours of delivery.
Where an exchange or replacement is approved, the item must remain unworn, unaltered, and in its original condition with all original tags and packaging, where applicable.
